Frequently Asked Questions
Your Peace of Mind Included
At 2 Step Impressions, we know how busy you are trying to make your business or your special event succeed. Instead of having to learn how to do task yourself, why not focus on what you do best and leave the custom imprinting to us? We are happy to help take the load off your shoulders so you can focus on what’s most important.
We have tried to preemptively answer below some of the most frequently asked questions we receive. If you have a specific need or question that isn’t mentioned here, please contact us with your details and we’ll respond to you as quickly as possible.
Q: What is Sublimation Printing?
A: Sublimation printing, also referred to as dye sublimation printing, is a printing method for transferring images onto a substrate (usually a cloth material such as polyester). Sublimation refers to a process where a substance moves from a solid to a gas state without ever being in a liquid state.
Q: What is Direct To Garment printing?
A: Direct to garment printing, also known as DTG printing, digital direct to garment printing, digital apparel printing, and inkjet to garment printing, is a process of printing on textiles and garments using specialized or modified inkjet technology.
Q: What methods of payment do you accept?
A: Cash or check (*$25 fee for any returned checks). Credit cards: MC , VISA or Paypal. A 50% Deposit non-returnable fee is required on custom orders.
Q: How long does an order typically take to complete?
A: A small order typically takes 1 to 3 business days. Larger orders can take 3-5 business days. We ask you provide us with as much lead time as possible, preferably 7-9 business days to complete your order. Please note these due dates are estimated, not guaranteed. The completing of any order depends on the orders in-house at the time an order is placed. We will make every effort to meet your deadline however the completion of your order for shipping depends on the orders placed ahead of you.
Q: Can I increase my quantities once I’ve placed my original order?
A: Yes, we can accommodate any increases. However, we cannot reduce the quantity once you receive a confirmation on your order. Also, any change in your original order may delay the shipping date. Also, an additional deposit may be required.
Q: Is there a price break for larger quantities?
A: Yes, we are willing to work a fair price based on your quantities needed.
A: Yes there is a small set up fee for the preparation of equipment to produce your order.
Q: Can you design my art or logo?
A: We do not design any art or logo. We can put lettering on your design with a charge. We recognize the importance of promoting your logo. Please let us know specifically where you would want your logo placed. Be aware if there is no instructions as to placement position of the logo, then we will place the logo at our artist’s discretion.
Q: What about license printing?
A: We require written authorization from you to be able to print any license logo on our product. This authorization will protect our liability and provide protection for the licensee on its secure brand, name, or logo.
We CANNOT accept photocopied artwork, or any art that contains shading, patterns or screens. Typically, business cards, letterheads, decals, and faxes are not suitable as camera ready art.
Q: Is there a price break for larger quantities?
A: Yes, we are willing to work a fair price based on your quantities needed.
Q: My order may be confusing. Can I speak with someone to make sure I order correctly online?
A: Currently we are a small company. We can provide you with information on your order, however as this is custom work we will make every effort to make sure your order is what you requested. Please provide your request so we can give you a quote for your order.
Q: Do you offer gift baskets for advertising my business with multiple products?
A: Yes, we can put together a custom gift basket with a variety of custom imprinted products. Simply choose from our product line to make a gift basket.
Q: Do you deliver?
A: We do not deliver. However please provide us with your shipping information and we will ship your order based on the shipping providers and their prices in a timely manner, such as USPS and UPS.
Q: What about out-of-town?
A. All out of town orders will be shipped via USPS or UPS.
Q: What do you need for photo imprints?
A: Please provide us with a clear picture. A high definition photo works best, however you can attach a jpeg, png, or tiff also.
Q: What font can I use?
A: We prefer Artisan, Helvetica, Times Roman, Optima, Lucida Handwriting, Weiss, and Bank Gothic. These fonts usually meet the needs of most of our customers. If we do not have your font, then you can send us your selected font text in a message necessary for the imprinted items..
Q: I like the gift concept. I’m just not quite sure what I’m looking for?
A: May we suggest:
- Personalized thank you
- Acknowledging new client referrals
- Congratulations on new office, account or move
- Special recognition for individuals or teams
- Promotional material giveaways
- Combine into gift basket for drawings or prizes
- Mini mobile billboards for specials of the day
- Printed coasters as mini Monet-like art displays
- Decorative luggage tags for work or play
- Customized welcome gifts
- Printed magnets as leave behinds for clients
- Creative tokens for family or corporate reunions, functions, other
Take The Next Step
Request A Quote Or Contact Us For A Consultation
2-Step Impressions is here to help you succeed with your project, event, or business venture. Please contact us if you’d like to find out more about what we can do for you, or submit a request for a quote using the button below. Let us partner with you to make a splash!
